💳 What you’re paying for

The free instant answer is always free. The one-off fee (shown before you pay) unlocks the full step-by-step diagnostic wizard for that specific tub and symptom — it’s delivered to you immediately once payment completes.

↩️ Your right to cancel

Under UK consumer law, you normally have a 14-day “cooling-off” period to cancel a digital purchase and get a full refund. Because the diagnostic wizard is delivered to you instantly, we’ll ask you to confirm — with a clear checkbox, not a buried clause — that you’re happy to receive it straight away and understand this means you give up the 14-day cancellation right once it’s been delivered.

✅ When you’re still entitled to a refund

Waiving the cooling-off right doesn’t waive your other consumer rights. You’re entitled to a refund (or a free repeat of the diagnostic) if:

• The wizard didn’t load or work as it should have
• You were charged but never got access to the diagnostic
• You were charged more than once for the same diagnostic
• The result was clearly wrong or not as described — for example, if it named the wrong tub type entirely

We don’t offer refunds simply for changing your mind after the diagnostic has already been delivered to you, since that’s the point at which the service has been fully provided.

📩 How to request a refund

Contact us with the date and (if possible) the email address used for the payment. Valid refunds are processed back to your original payment method within 14 days.